Support2025-03-04T12:43:57+01:00

Support

Welcome to ElevAcademy Support Centre

At ElevAcademy, we are committed to providing high-quality online learning experiences. Our platform offers a wide range of courses designed to enhance your skills and knowledge across various fields related to lashing and lifting loads. Whether you are looking to advance your career or simply explore new interests, our courses are tailored to meet your needs.

On our website, you will find:

  • A diverse selection of courses covering multiple disciplines.
  • Expert-led lessons with engaging, high-quality content.
  • A user-friendly platform for seamless navigation and learning.
  • Secure payment options and easy course enrolment.
  • A dedicated support team to assist you with any issues.
  • A complete guide on how our online learning platform works (visit: how does it work? secction).

How Can We Help?

This support section is designed to provide you with assistance regarding your experience on Elev Academy. Here, you will find solutions to common issues, FAQs, and ways to contact our support team for personalised help.

In this section, you can:

  • Browse our FAQs for quick answers to common questions.
  • Learn how to troubleshoot technical difficulties.
  • Understand our policies regarding payments, refunds, and course access.
  • Contact our support team for further assistance.

If this doesn’t help you resolve your doubt, you could also try the user guide for our platform.

Frequently Asked Questions (FAQs)

What is Elevacademy?2025-02-21T11:59:54+01:00

Elevacademy is an online learning platform offering specialised courses in lifting, load securing, and certifications to enhance professional skills in the industry.

Can I access the courses from my smartphone or tablet?2025-02-21T11:44:21+01:00

Yes, the Elevacademy platform is designed with responsive CSS, meaning you can access the full course from any mobile device without losing functionality or quality in your learning experience.

How can I enrol in a course?2025-02-21T11:57:57+01:00

To enrol, visit courses section select your desired course, and follow the purchase process. Once payment is complete, you will receive a confirmation email and can access the course from your profile.

Are the courses entirely online?2025-02-24T09:59:07+01:00

Yes, all Elevacademy courses are delivered online, allowing you to learn at your own pace from anywhere.

What certifications does Elevacademy offer?2025-02-24T09:59:18+01:00

Upon completing a course and passing the assessments, you will receive a digital certificate. Additionally, in some regions, the Gold Certification is available, which includes a practical assessment.

What types of assessments do the courses include?2025-02-24T09:17:18+01:00

Quizzes may include:

  • True or False questions.
  • Single Choice questions.
  • Multiple Choice questions.
  • Answer Ordering tasks.
How many attempts do I have to pass the quizzes?2025-02-24T09:29:14+01:00

You have up to three attempts per quiz. To obtain your certificate, you must pass them with a minimum score of 80%.

Do courses have an expiration date?2025-02-24T09:57:52+01:00

Yes, each course has a limited access period. Please check the course description for its duration before enrolling.

How can I share my ElevAcademy certificate with employers?2025-02-24T09:57:18+01:00

You can share your certificate directly from our website, and it is also registered via our partner Credly, allowing you to showcase your achievements on LinkedIn, your CV, or with employers.

How can I get support if I have questions?2025-02-24T10:28:46+01:00

You’re in the right place! You can reach our technical support team through the contact form below for any platform-related issues. If you’re already enrolled in a course, you’ll also receive a direct email address to your tutor, who can help with questions about the course content or subject matter.

Contact Us

If you need further assistance, feel free to contact us via e-mail: support@elevacademy.com or if you prefer, through our contact form. We always try to respond as much as possible within the next 48 business hours, please, sorry if we late, we will appreciate your patience.

  Don’t panic,
we make it easy!

  Don’t panic,
we make it easy!

Book now!

Unlock your full professional potential by enrolling in our courses!

Unlock your full professional potential
by enrolling in our courses!

Ensure that you and your team have the skills and confidence to operate with precision and safety, reducing risks and maximising productivity. Don’t miss this opportunity to elevate your workforce, sign up today and invest in a safer, more efficient future for you and your business!

Book now!

Unlock your full professional potential
by enrolling in our courses!

Ensure that you and your team have the skills and confidence to operate with precision and safety, reducing risks and maximising productivity. Don’t miss this opportunity to elevate your workforce, sign up today and invest in a safer, more efficient future for you and your business!

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